Frequently Asked QuestionsBlog
Advanced Pain Management is committed to protecting our patients and healthcare workers.
We have implemented a new toll-free APM CARES line at (844) 354-7246 to allow patients to request refills and answer any questions.
- Effective Wednesday, March 18, we closed our Ambulatory Surgery Centers (ASCs) and will reschedule all patients for elective surgical procedures at a later date. Our surgical services have been suspended until May 4, 2020 as we assess best practices during the Pandemic.
- Our outpatient clinics are currently closed. The clinics will reopen on May 4 2020.
- We are now offering telemedicine and telephone evisit services effective March 24, 2020.
Scheduling & Refills
Q: How do I reschedule my appointment(s)?
A: If you have a scheduled appointment or surgical procedure between March 18 and May 1, you should have been contacted by us to reschedule your appointment. Please contact us if you have questions about your appointments or treatment during the time APM is closed: (844) 354-7246
Q: How do I schedule my pain pump refill appointment?
A: All patients who are scheduled for pump refills during the span from March 23 until May 1, 2020, will be called and scheduled to be seen. Please call (844) 354-7246 to schedule an in-person visit for pain pump refills.
Q: How do I request prescription refills?
A: To request a prescription refill, call (844) 354-7246 to speak with our triage staff.
Telemed Services – APM and YOU
Q: What is telemedicine?
A: Telemedicine is the practice of medicine using technology to deliver care at a distance. A physician in one location uses a telecommunications infrastructure to deliver care to a patient at a distant site.
Q: What is telehealth?
A: Telehealth refers broadly to electronic and telecommunications technologies and services used to provide care and services at-a-distance.
Q: What’s the difference?
A: Telehealth is different from telemedicine in that it refers to a broader scope of remote health services than telemedicine. Telemedicine refers specifically to remote clinical services, while telehealth can refer to remote non-clinical services.
Q: How will I know if there are additional updates from APM?
A: Please continue to visit our website and social media platforms for future updates. Current patients will be contacted directly if any changes need to be made to scheduled visits or treatments.
Q: What have you done to share this information with patients and staff?
A: Patients with appointments and surgical procedures before May 1, 2020, have been contacted and alerted to the closures, and given information about how their treatment will continue. Additionally, a text alert has been sent to all APM patients who have visited one of our locations in the last year, with links to this page for additional information. Internal communications from APM leadership keeps providers and staff up-to-date on any changes in services.
Coronavirus (COVID-19) Information
APM has compiled important information and resources to answer your Coronavirus questions here.