myAPMhealth Patient Support FAQ's

I can’t log into the portal. Why won’t it accept my user name and password?
What if I can’t remember my user name or password?
How can I communicate with my provider or their staff through the portal?
I am a new patient, how do I fill out the forms I was sent?
Why can’t I open a document sent to me in the portal?
Can I book appointments from the portal?
Can I request a refill of my medications from the portal?
Do I need to keep checking the portal to see when I get a reply?
Why can’t I see my chart information when I click on View Chart?
Why aren’t my lab results displaying in my chart?
How can I get additional assistance?

I can’t log in to the portal. Why won’t it accept my username and password?

If you are logging in for the first time after an appointment, your temporary username and password are written on the back of the first page of the packet you received. Your username and password are case sensitive; check for correct case. Your password must be 6-20 characters and have at least one number. The new username and password you create MUST be different than the temporary ID you were given.

What if I can’t remember my username or password?

APM does not reset the patient’s password or look up the patient’s username. Click on the “forgot password or user name?” link on the sign on page and fill in the information needed to reset your password.

How can I communicate with my provider or their staff through the portal?

Go to the Mail tab and click "Compose Message". You will be given a list of categories to select from. The category you choose will provide you with a list of recipients to select from based on your type of question.

I am a new patient. How do I fill out the forms I was sent?

Online forms do not get printed; they are strictly to fill out on your computer. To open the online forms, open the message in your portal Inbox, then use the "Next" button to move from page to page. 

Why can’t I open a document sent to me in the portal?

You must have Adobe Reader installed on your computer to open attachments. At the bottom of the myAPMhealth page, click on the blue “Get Acrobat Reader” link to download a free copy. If Adobe Reader is installed and you still can’t open the document, click the blue “Having trouble?” link at the bottom right of the portal screen.

Can I book appointments from the portal?

Not at this time. However, you may request appointments. If you want to request an appointment, go to the Mail tab and click "Compose Message".

Can I request a refill of my medications from the portal?

To request the renewal of a medication, go to the "Renew Medications" tab and complete each section to request a refill.

Do I need to keep checking the portal to see when I get a reply?

No. You will receive a notification to your external email address (gmail, Hotmail, etc.) letting you know when you have a new message waiting in myAPMhealth.

Why can’t I see my chart information when I click on "View Chart"?

The first time you wish to view your chart, you must click on “View My Chart,” then click “Request Health Record.” Next, click “Submit.” You will receive an email in approximately 30 minutes letting you know that your chart has been upload to your account. 

Why aren’t my lab results displaying in my chart?

Lab results will display once your provider has signed off on them.

How can I get additional assistance?

Please call the myAPMhealth support line at (844) 277-2099 or email myAPMhealthsupport@apmhealth.com.